Lumber Liquidators Restocking Fee

You’ve probably heard the term “restocking fee” when it comes to electronic products, toys, clothes, etc.  But why should you care about a restocking fee for wood (and other) flooring?  Because you are required to buy in excess of your necessary amount of flooring.

You must figure in about 10% wastage into the amount of flooring you buy.  Cut ends and bad pieces account for the wastage.  With most types of flooring, it’s just the cut ends you have to worry about.

But with Lumber Liquidators, you definitely have to worry about bad pieces, because they are known for poor materials.  Professional floor installers routinely complain about split boards from Lumber Liquidators (especially the Lumber Liquidators house brand, Bellawood).

The Lumber Liquidators restocking fee policy states:

Returns must be made within 30 days of receipt. Approved returns are subject to a 20% restocking fee. No returns on open bundles, close-outs, odd-lots, laminates or items no longer in stock.

Now, keep in mind, that’s just for full returns.  The policy is a bit more lenient if you’re interested in a mere exchange, stating that “Exchanges will be permitted for products of equal or greater value, within 30 days of receipt, without a restocking fee.”

Like the saying goes, caveat emptor!